The things people ask.

Bestfix advertises Monday to Sunday, 24 hours, 365 days a year, and the Google Business Profile lists the same. Reviews describe out-of-hours call-outs being answered — including an engineer arriving 45 minutes after a call placed past 10pm on a Saturday night.

Ring and describe it. Water actively escaping, a burning smell from a socket or consumer unit, no heating in a house with a baby or an elderly resident, or a suspected gas leak all count as now. A dripping tap, a dead socket in a spare room or a radiator with a cold top can usually wait for a booked visit — and being told so on the phone costs you nothing.

Bestfix doesn't publish a price list, because an honest number depends on what the fault turns out to be. Get the job described on the phone and agree the basis before work starts. Reviewers consistently describe the cost as reasonable — one wrote that the cost for a Saturday-night call-out was "extremely reasonable".

Yes — domestic and commercial. Landlords tend to want EICRs and annual gas safety checks; commercial clients tend to want testing, certification and someone who can attend quickly when something fails during trading hours.

An EICR is an Electrical Installation Condition Report — a periodic inspection and test of a fixed installation, written up with coded observations. Private landlords in England must have one at least every five years and give a copy to their tenants. Homeowners aren't legally required to have one, but it is the standard check before buying, selling or insuring a property. There's a fuller explanation on our EICR and landlord safety page.

An EICR reports on the condition of an existing installation. An EIC (Electrical Installation Certificate) is issued for new work — a new circuit, a new consumer unit, a rewire. A Minor Electrical Installation Works certificate covers smaller alterations that don't create a new circuit, such as adding a socket to an existing one.

A breaker or RCD that trips is doing its job; the question is what it's protecting you from. It's usually a faulty appliance, moisture in an outside circuit or light fitting, a damaged cable, or an accumulation of small earth leakage across several circuits that finally tips one device over. Repeatedly resetting it without finding the cause is the one thing worth avoiding. Our emergency guide walks through how to narrow it down safely.

Not necessarily. A sealed heating system loses pressure slowly through small leaks on pipework, radiator valves or the boiler itself, but pressure also drops after bleeding radiators, and a failed expansion vessel or a weeping pressure relief valve produces the same symptom. If it needs topping up more than a couple of times a year, something is wrong and it's worth investigating rather than repeating.

Yes — moving and replacing radiators is routine Bestfix work, including changing valves and rebalancing the system afterwards so that moving one radiator doesn't leave another one cold.

Yes. In England and Wales, landlords must have every gas appliance and flue in a let property checked annually by a Gas Safe registered engineer, give the tenant a copy of the record within 28 days, and give new tenants a copy at the start of the tenancy. Records must be kept for two years.

No — appliance repairs get referred to a repairer Bestfix trusts, which is a more useful answer than taking on a trade that isn't ours. The supply side is ours though: the spur, socket, isolator or cable feeding the appliance, and the plumbing in and out of it.